Data Transfers and Contacting Support

Backing Up Data
It is advisable to back up an account monthly to avoid issues with losing an account. To back up data, enter the Menu, and select Transfer. In the Transfer menu, set a password for the data transfer, and then save the password and transfer code presented. The code will last for 30 days, or a single use, so remember to back up monthly!


 * Note that transferring between platforms (iOS and Android) will reset your stones to 0!

Transferring Data
Once a transfer code has been made, to use it, simply click Data Transfers on the title screen. You will be prompted to enter the transfer code and password. The data will overwrite any information on the current device and remove the account from the previous device.

Contacting Support (Lost Account)
Sometimes, an account is lost despite all steps taken to protect it. BANDAI NAMCO Entertainment allows a one-time data restoration through their support link below:

「TALES OF LINK」Data Restoration Page

For reference, you will be sending an email to: bncrssup_api@crais.channel.or.jp Subject: CDQk Body: leave blank

You will then receive an email back with information to complete, asking you for many details from your account. It is important to complete as much as possible so they can verify you are the owner of the account.

Contacting Support (Other)
For all other types of support, use the simple inquiry contact links, which are different per operating system.

BANDAI NAMCO Entertainment Inquiry (Google Play)

BANDAI NAMCO Entertainment Inquiry (iOS)

These are the support routes to take for bans, errors, glitches, and general questions. You may also send a message to the Facebook team, as some people have had luck through that channel.